Privacy Policy

Introduction

Hassle Free Weddings operates www.hasslefreeweddings.co.uk across desktop and mobile devices. These websites and mobile sites are referred to as the “Websites” in this Privacy Policy.

Welcome to Hassle Free Weddings Limited Privacy Notice.

1. Purpose of policy

This Privacy Policy applies to the collection, use, disclosure and management of personal information by Hassle Free Weddings Ltd and its associated entities (collectively “Hassle Free Weddings”, “we” or “us”), including personal information collected via our Websites.

Hassle Free Weddings is committed to protecting the privacy of individuals. We will only collect, use or disclose personal information in accordance with the privacy laws of the United Kingdom and the European Union.

By using the Websites, subscribing to our services or entering into an agreement with us in relation to the Websites, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

2. Collection

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The personal information we collect about you will depend on the products and services you use and subscribe to.

We will collect, store, and use the following categories of personal information about you as follows:

Identity Data including personal contact details such as name and title.
Contact Data including addresses, telephone numbers, and personal email addresses.
Financial Data including bank account details, your debit or credit card information, your credit rating information (which we acquire from credit reference agencies) and other banking information.
Transaction Data including your billing history and products and services you use and anything else relating your account.
Profile Data including information you provide to us in your communications with us, information you provide to us when entering prize draws or competitions or participate in surveys.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect technical data and information on how you use our products and services, including:

Your activity on our website.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail To Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Hassle Free Weddings may collect personal information from you in a number of ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you:

register to use our Websites or part of them as an Hassle Free Weddings bride or Groom;
register to use our Websites or part of them as an Hassle Free Weddings supplier;
log in to use our Websites via your social networking site (“SNS”) account;
subscribe to receive newsletter and alerts, and filling in forms, applications, surveys or research, participating in promotions and competitions on the Websites or websites of our service providers;
contact us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;
post or contribute material on our Websites or social networking pages;
use our services and any credit provided by us in connection with those services
provide personal information to us;
apply for a position of employment with us;
use our websites or services (including via cookies); and
contact and correspond with us

We may also collect personal information about you from publicly available sources of information, or in some cases, from third parties including recruitment agencies and previous employers.

The purposes for which we collect your information may include but is not limited to:

verifying your identity;
contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
developing and improving our services and obtaining feedback.
Allowing Wedding Suppliers to contact you

You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide to us.

How is your personal information collected?

We collect personal information about you through:

Direct interactions. You may give us your Identity, Contact, Financial and Transaction Data when you use our website, when you purchase our products and services and during the sales process.
Third parties or publicly available sources. We may sometimes receive personal data and additional information from third parties including credit reference agencies or other background check agencies; our partners; and business directories.

4. How we will use information about you

Hassle Free Weddings may use or disclose your personal information for the purpose for which it was collected. We will also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. (Giving your information to wedding suppliers)

Other instances when we may use and disclose your personal information include:

Where we need to perform the contract we have entered into with you;
Where we need to comply with a legal obligation;
Where you have expressly or impliedly consented to the use or disclosure;
in confidence, to our advisers;
in confidence, to third-parties to improve our services and obtain feedback; and
where the use or disclosure is authorised or required by United Kingdom or European Union or court/tribunal order.
ensuring content from the Websites is presented in the most effective manner for you and for your computer;
providing a better or more relevant service or product to you, for instance by automatically populating forms on our Websites when you make enquiries of selected estate agents;
combining your personal information with information that we have collected from our service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of our services;
personalising and customising your services, experience, advertising and content that you view and engage with on our Websites or the websites of our service providers and business partners.
responding to or provide you with service, products, information and assistance that you request from us;
contacting you to conduct surveys, research and feedback about our products, services or our Websites;
verifying your identity when you register or log into our Websites via your SNS account and remind you of your password and username;
allowing you to participate in interactive features of our service, when you choose to do so;
helping carry out our obligations arising from any contracts entered into between you and us;
assessing your application for credit as a business in connection with our services;
by disclosing the information to debt collection agencies to recover any amounts you owe us; and
notifying you about changes to our products and services.

We may also disclose your personal information to third parties, including:

sharing your personal information amongst other Hassle Free Weddings group entities;
sharing your personal information with our advisors and consultants; and
with third-party service providers we use in conducting our business, subject to confidentiality provisions as we deem appropriate (including, without limitation, insurance brokers, banks, document production, outsourcing providers, billing or data storage services, virus scanning and other technology services providers, and archival services providers).
use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.
relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; and
where we are otherwise authorised or required by law to do so.

If you request information from any organisation through our Websites, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.

5. Information about events, the Websites and our services

We may contact you via email, SMS or other means in order to provide you with updated information about the Websites, in relation to events or to provide you with other information about our services or those of our customers. If you do not wish to receive any such information, please contact us as set out below.

6. The information we keep about you

You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below.

7. How long do we hold your information

The time period for which we keep information varies according to what the information is used for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected (and which you agreed to).

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after you cease being a customer for tax purposes.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations.

Storage and security of your personal information

Hassle Free Weddings strives to ensure the security, integrity of any personal information we collect. We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, Hassle Free Weddings excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your files in hard copy or electronically in our ordinary IT systems.

We implement a range of physical and electronic security measures to protect the personal information that we hold, including:

mandatory password protection on all computers (users are required to change their passwords at regular intervals);
firewall and antivirus/malware software; and
systems and application access controls implemented to restrict access to information (on a need to know basis).

Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us.

We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

8. Rights of access, correction, erasure and restriction

Your Rights In Connection With Personal Information

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing.

No Fee Usually Required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

9. Changes to this Privacy Policy

The date of this Privacy Policy is set out below. We may modify this Privacy Policy at our discretion. By continuing to use these Websites, or otherwise continuing to deal with us, you accept this Privacy Policy as it applies from time to time.

10. Contact us

Please direct any privacy issues or queries to Hassle Free Weddings’ Privacy Officer via email at info@hasslefreeweddings.co.uk. Our Privacy Officer will consider your query and endeavour to respond to you promptly.

Other information

Cookies, applications, widgets and links to other websites

We use cookies and measurement software and tools on our Websites, and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We may use and disclose the information collected through the use of cookies and measurement software and tools in accordance with this Privacy Policy.

This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies to collect information about your visits to our Websites.

We may combine our cookies, information collected through the cookies and analytics software on our Websites with other information (including information collected by third parties using their own cookies) to provide better or more relevant services and advertising to you on our Websites. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.

If you do not want information collected through the use of cookies or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on our Websites or products and services not to work properly.

We also provide links to websites outside of our Websites, as well as to third-party websites.

We may also allow some third parties to display widgets and applications on our Websites that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Google Plus.

These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to our Websites or collecting information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.

Automated Decision-Making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

Where we have notified you of the decision and given you 21 days to request a reconsideration.
Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.